Refund policy

Refund Policy — Verano Knives

Last updated: 8 July 2026

Return window

We offer a 60-day return policy. You have 60 days from the date you receive your item to request a return. Requests made after this window cannot be accepted.

Return eligibility

To be eligible for a return, your item must be:

  • unused, unsharpened, and in the same condition in which you received it;

  • complete with all original packaging, protective sheaths, boxes, inserts, and any included accessories; and

  • accompanied by your receipt or proof of purchase.

For hygiene and safety reasons, knives that have been used, washed, sharpened, or removed from their protective packaging cannot be returned unless they are defective or were sent in error. We reserve the right to refuse a return, or to reduce the refund, for any item returned used, damaged, incomplete, or not in its original condition.

How to start a return

To start a return, contact us at support@verano-knives.com with your name and order number. If your return is approved, we will send you a return shipping label together with instructions on how and where to send your package.

Items sent back to us without first requesting and receiving return approval will not be accepted and may be returned to you at your expense. You can contact us with any return question at support@verano-knives.com.

Return shipping and original charges

For returns due to a defective, damaged, or incorrect item, we cover the cost of return shipping. For all other returns (including change of mind), the original shipping charges are non-refundable, and the cost of the return shipping label may be deducted from your refund. You are responsible for the item until it reaches us; we recommend using a tracked service, as we cannot process a refund for a return we do not receive.

Damages and issues

Please inspect your order upon reception and contact us immediately — and in any event within 48 hours of delivery — if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where possible, please include photographs of the item and packaging to help us resolve your claim quickly.

Non-returnable items

Certain items cannot be returned, including:

  • used, washed, or sharpened knives (for hygiene and safety reasons), unless defective or sent in error;

  • custom, engraved, monogrammed, or otherwise personalized products;

  • gift cards; and

  • sale, clearance, or final-sale items.

Please get in touch if you have any questions about whether your specific item is eligible.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is approved, place a separate order for the new item.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days of approval. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If your return does not meet the conditions set out above, we may decline the refund and offer to return the item to you at your expense.

Contact

For any questions about returns or refunds, contact us at support@verano-knives.com.